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Technical
Support Options
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Your
subscribers will have access to 24/7/365 Tier One ISP Support,
support will include: toll free telephone support; Internet
connectivity issues; set-up & configuration issues; password
resets; and general information requests. (al
a carte price is $1.20/user per month
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In addition to Tier One support
your subscribers may opt-in for
Tier Two Standard Desktop Support. For an additional $3.75/user
per month you will receive Tier One support plus computer
and peripheral support; Microsoft PC operating systems support;
Internet and E-mail connectivity issues (Microsoft products
only); Access to database of PC Solutions; and Microsoft Office
Support.
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For your
business users we offer Tier Three Server Side
Support. Each business user may opt-in for an additional
$8.95/user
per month (One user for each business - additional users
would be charged additional fees). The service includes Tier One
ISP & Tier Two Standard desktop support; Internet connectivity
issues with proxy server; Network set-up, configuration and
troubleshooting; and Microsoft Outlook with Microsoft Exchange
Server support.
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